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Municipality partners with Service Line Warranties

Posted on Monday November 16, 2020

The Municipality of South Huron has partnered with Service Line Warranties of Canada (SLWC) to offer protection to South Huron homeowners for repairing damaged water and sewer service lines that connect their homes to municipal systems. This coverage is voluntary.

Homeowners connected to municipal water and sewer mainlines are responsible for buried service lines on their property. A broken or blocked service line on private property can cost thousands of dollars to repair or replace. The SLWC Service Line Warranty Program protects homeowners from the costs to repair service lines/pipes on their property. Repairs to these pipes are not covered by basic homeowners insurance or by the Municipality of South Huron. If a customer’s service line is in need of repair, a simple call to the SLWC 24-hour hotline will dispatch a local, licensed contractor familiar with local code. There are no service fees or deductibles.

Many factors contribute to the life expectancy of a service line including the age, type of piping material, soil conditions and installation quality - all factors that are covered through the SLWC protection program. This program is voluntary for homeowners, provided at no cost to the Municipality of South Huron and no public funds are used to promote or administer the program.

SLWC is the nation's largest and most trusted source of utility line plans partnered with the Association of Municipalities of Ontario (AMO) and their commercial division Local Authority Services (LAS). The company is committed to delivering an excellent customer service experience and maintaining an A+ accredited rating with the Better Business Bureau. For questions about this service, or to enroll, please contact SLWC at 866-922-9004 or visit www.slwofc.ca.

About Service Line Warranties of Canada

Service Line Warranties of Canada (SLWC) is part of HomeServe USA Corp (HomeServe), a leading provider of home repair solutions serving over 4 million customers across the U.S. and Canada. Founded in 2014, SLWC is the trusted source of utility line protection program in Ontario as recognized by Local Authority Services. Together with HomeServe, SLWC is dedicated to supplying best-in-class repair plans and delivering superior customer service to consumers through over 700 leading Municipality, municipal and utility partners across North America.

 

Frequently Asked Questions (FAQs):

What is the relationship between SLWC and the Municipality of South Huron?

  • South Huron Council entered into an agreement with SLWC at the August 10th, 2020 Council meeting (see agenda item 15.3). Each agreement with a utility or municipality is a little different and is tailored to meet the needs of the community. The partnership allows SLWC to offer customers competitive monthly fees on available services to residents. Importantly, the decision by residents to sign up for a SLWC service plan is completely optional.

Why is the municipality partnered with SLWC?

  • To provide an optional service to customers who feel they may benefit. Water or sewer line repairs on private property are often unexpected and expensive.
  • To educate residential property owners about their responsibilities for the maintenance, repair and replacement of water and sewer service lines (the portion from their homes to the property line). When a problem with a service line arises, it can be costly to repair.
  • The package provided in the mailings is for information only, to help residents make an informed decision. The Municipality of South Huron does not encourage residents to sign up, nor is there any requirement to do so. The decision is entirely at the discretion of the homeowner. 

How common are utility line breakages and what are the common repair costs?

  • Each year, SLWC, together with its parent HomeServe, performs tens of thousands of water and sewer service line repairs for customers across North America. It is very difficult to determine when a pipe may fail, with key contributors being the type of piping material, age of the service pipe, soil conditions and installation quality. Water line repairs can be costly – a replacement averages $2,500 nationally. With the modest cost of SLWC’s service plan, homeowners would still see financial benefit if the service line didn’t break for another few decades – versus saving the monthly fee at current rates.

Doesn’t my homeowner’s insurance already cover these repairs?

  • Typically, no. Most homeowners are surprised to learn that they are responsible for the repair and replacement of broken or leaking utility lines if they are on their property. While most basic homeowners policies will pay to repair the damage created by failed utility lines, they typically do not cover the cost of the repair of the line itself. SLWC encourages residents to call their insurance company to determine your actual coverage.

Why does SLWC use the Municipality of South Huron’s logo in its marketing materials?

  • The Municipality of South Huron’s agreement with SLWC allows the company to use the Municipality’s logo in communications to indicate that there is a formal relationship in place and to let residents know that the offering is legitimate, it is for the residents benefit and has the approval of the Municipality. All of the mailings SLWC sends to Municipality of South Huron residents are first reviewed and approved by the Municipality prior to use.
  • SLWC is committed to transparency in all of its communications. All SLWC materials clearly state that the services the company offers are voluntary and that they are offered by SLWC, a private company that is separate from the Municipality.

I’m not a resident of South Huron so why did I receive this letter?

  • SLWC uses a mailing list obtained from a third-party to distribute their letters. To be removed from their mailing list, contact SLWC at 1-866-922-9004.

Did South Huron provide SLWC with customer mailing information?

  • No. The Municipality of South Huron takes the protection of personal information very seriously and would never share mailing information of our residents.
  • SLWC purchased their mailing list from a third-party. South Huron does not control the quality of that service. To be removed from the mailings, you can contact SLWC at 1-866-922-9004.
  • SLWC pays for all aspects of the program including marketing, customer service and repairs.

Are the warranty plans considered insurance?

  • The plans are a warranty service plan offered by SLWC as an independent private provider. Although the plans use terms like deductible, coverage and exclusions, the plans are not insurance, but a contract pledge to arrange a contractor to repair your service lines.
  • Ask your insurance provider if your policy covers repairs to water and sewer line systems. If your policy does not cover water or sewer utility lines, consider the Service Line Warranty program.
  • To be clear, signing up for these plans is at the discretion of the homeowner. Similarly, signing up for insurance through an insurance company is at the discretion of the homeowner.

Does the services of SLWC apply to residents of land-lease agreements?

  • No.

How can I stop getting mail from SLWC?

  • To be removed from their mailing list, contact SLWC at 1-866-922-9004.

Where can I get program details?

  • To learn about SLWC's offerings, visit their website at www.slwofc.ca

 

 

 

 

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