Billing
Residential customers and the majority of commercial customers are billed quarterly for all usage incurred during that billing period. Some larger commercial customers are billed on a monthly basis. There are two billing cycles in the Municipality: Stephen and Exeter. See the below tables for the listing of billing cycles and due dates.
Billing period | Due dates |
---|---|
January 1 – March 31 | April 30th |
April 1 – June 30 | July 31st |
July 1 – September 30 | October 31st |
October 1 – December 31 | January 31st |
Billing period | Due dates |
---|---|
February 1 – April 30 | May 31st |
May 1 – July 31 | August 31st |
August 1 – October 31 | November 29th |
November 1 – January 31st | February 28th |
e-Billing Now Available! |
Go paperless! You can now receive your Utility Bill electronically! Once you subscribe to online billing, you will no longer receive a paper copy of your bill by mail. Please note that any late notices will still be sent via Canada Post mail. Register here
Confirm your RegistrationOnce you have registered, you will receive an email from “Municipality of South Huron, ON eCommerceSystem” to confirm your registration. The email will include your verification code. Please follow the link to confirm your information and complete the account registration process. To Add an Account to Your Profile
If you have not received a Utility bill for your account yet, please contact us to get your Account number and PIN. Validation of Your AccountAfter you finish the registration process, you will receive an email from Municipality of South Huron eCommerce System. This will typically be 1-2 days after registration. Once you have registered, all future bills will be available for your viewing. Pre-Authorized Payment PlansPlease note that if you are enrolled in a Pre-Authorized Payment plan for your account, your bill will indicate "Drafted on" followed by the date of bank withdraw. For customers enrolled in our monthly plan, the amount of your monthly withdrawal will show in the "Total Amount Due" field. |
Payment options
The Municipality has a number of options available to our customers for payment. Payment must be received at the municipal office by the due date to avoid penalty.
Pre-authorized payment plans |
The Municipality offers two pre-authorized payment plans for utility bills.
To sign up, please complete the pre-authorized payment plan application or contact us to receive a pre-authorized payment plan form to sign up. |
Banking institutions and online banking applications |
Please allow sufficient time for payment to reach our office on or before the due date in order to avoid penalty. |
Online credit card payment |
We currently have two different online payment options for your utility bill. For both payment options you will need the following:
Pay online by Credit Card, PayPal or Interac eTransfer through PaySimply. Visit PaySimply, our secure third party payment provider, to pay online with any major credit card (Visa, MC, Amex), PayPal or Interac eTransfer. Please allow 3 business days for processing. Please note that a convenience fee will be applied by PaySimply to cover payment handling and processing charges. 2. USTI ePay Pay online by Visa, MasterCard, or Visa Debit. Visit USTI ePay to make your payment. Please note that there is a convenience fee that is collected and paid to USTI Canada for using the online payment system. You will also need to register for an account if it is your first time using the system. |
Payments in person |
Location: South Huron Municipal Office, 322 Main Street South, Exeter. Payment methods accepted:
Cheques may be dropped in the afterhours drop box located to the left of the main entrance at the Municipal Office. |
Payments by mail |
Cheques can be mailed with the required payment stub to: Municipality of South Huron Please allow sufficient time for payment to reach our office on or before the due date in order to avoid penalty. |
Change of Mailing Address
Please complete the Change of Mailing Address form in order to process any mailing address changes. **Note - only registered owners of a property are authorized to submit a change of Mailing Address.
Disconnection notice
In the event that payment is not received on account, a disconnection notice will be sent out to inform the customer. This could result in the water being turned off. After the water has been turned off for non-payment, payment must be received in full before the water is turned back on. Full payment at this point must be made in person at the Municipal Office in the form of cash, debit, certified cheque or money order.
Contact(s)