Billing and Payment Options

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Billing

Residential customers and the majority of commercial customers are billed quarterly for all usage incurred during that billing period. Some larger commercial customers are billed on a monthly basis. There are two billing cycles in the Municipality: Stephen and Exeter. See the below tables for the listing of billing cycles and due dates.

Stephen quarterly billings including: Centralia, Crediton, Dashwood, Grand Cove, and Huron Park
Billing period	Due dates
January 1 – March 31	April 30^th
April 1 – June 30	July 31^st
July 1 – September 30	October 31^st
October 1 – December 31	January 31^st

Exeter quarterly billings
Billing period	Due dates
February 1 – April 30	May 31^st
May 1 – July 31	August 31^st
August 1 – October 31	November 30^th
November 1 – January 31^st	February 28^th

Payment options

The Municipality has a number of options available to our customers for payment. Payment must be received at the municipal office by the due date to avoid penalty.

Pre-authorized payment plans

The Municipality offers two pre-authorized payment plans for utility bills.

Due date plan: The amount due is automatically withdrawn from your bank account on the due date.
Monthly plan: A predetermined fixed monthly amount is withdrawn from your bank account on the last business day of each month. For arrangements or adjustments contact the Financial Services Department.

To sign up, please complete the pre-authorized payment plan application or contact us to receive a pre-authorized payment plan form to sign up.

Banking institutions

Telephone or internet payments can be made through most financial institutions. Add “South Huron Water” or “South Huron Utility” as a payee. Your customer/account number will be the account number located at the top right of your bill excluding the decimal place. For example, if your utility account number is 123456.78, then your account number to pay your bill is 12345678.
Payments can be made in person at most local financial institutions or through an ATM.

Please allow sufficient time for payment to reach our office on or before the due date in order to avoid penalty.

Online payment

We currently have two different online payment options for your utility bill. For both payment options you will need the following:

Your utility account number (located at the top right of your utility bill)
The amount you wish to pay
Your payment method (i.e. credit card)

PaySimply

Pay online by Credit Card, PayPal or Interac eTransfer through PaySimply. Visit PaySimply, our secure third party payment provider, to pay online with any major credit card (Visa, MC, Amex), PayPal or Interac eTransfer.

Please allow 3 business days for processing. Please note that a convenience fee will be applied by PaySimply to cover payment handling and processing charges.

2. USTI ePay

Pay online by Visa, MasterCard, or Visa Debit. Visit USTI ePay to make your payment.

Please note that there is a convenience fee that is collected and paid to USTI Canada for using the online payment system. You will also need to register for an account if it is your first time using the system.

Payments in person

Location: South Huron Municipal Office, 322 Main Street South, Exeter.

Payment methods accepted:

Cash
Cheque (made payable to the Municipality of South Huron)
Debit

Cheques may be dropped in the afterhours drop box located to the left of the main entrance at the Municipal Office.

Payments by mail

Cheques can be mailed with the required payment stub to:

Municipality of South Huron
P.O. Box 759
Exeter ON
N0M 1S6

Please allow sufficient time for payment to reach our office on or before the due date in order to avoid penalty.

Disconnection notice

In the event that payment is not received on account, a disconnection notice will be sent out to inform the customer. This could result in the water being turned off. After the water has been turned off for non-payment, payment must be received in full before the water is turned back on. Full payment at this point must be made in person at the Municipal Office in the form of cash, debit, certified cheque or money order.

Contact(s)